HubSpot is a powerful CRM, and integrating a live chat solution can significantly boost your customer engagement, sales, and support processes. Here are 10 top live chat integrations for HubSpot, along with their pros, cons, pricing, and ideal use cases.
1. Facebook Messenger for HubSpot
Explore Facebook HubSpot Integration Here
Pros:
- Seamless integration with Facebook Messenger.
- Enables automation and chatbots.
- Conversations sync directly to HubSpot CRM.
Cons:
- Limited to Facebook users.
- No built-in chatbot—requires a third-party tool.
Pricing: Free to install; automation tools may have extra costs.
Ideal For: Businesses using Facebook for customer communication.
2. Intercom
Pros:
- AI-powered chatbot and live chat.
- Advanced lead qualification and segmentation.
- Omnichannel messaging support.
Cons:
- Expensive for small businesses.
- Requires setup for advanced automation.
Pricing: Starts at $39/month.
Ideal For: SaaS businesses and large teams needing AI-driven automation.
3. TimelinesAI WhatsApp Integration
Pros:
- Syncs WhatsApp conversations with HubSpot.
- Multi-agent support.
- Easy setup with no coding required.
Cons:
- Requires WhatsApp Business API approval.
- Limited chatbot functionality.
Pricing: Paid plans (varies based on usage).
Ideal For: Teams managing WhatsApp conversations within HubSpot.
4. LiveChat
Pros:
- Real-time chat with automation features.
- Integrates seamlessly with HubSpot CRM.
- Customizable chat widgets.
Cons:
- Limited free features.
- Requires setup for automation.
Pricing: Starts at $20/month per agent.
Ideal For: E-commerce and customer support teams.
5. WhatsApp Actions
Explore WhatsApp Actions by Botspace Here
Pros:
- Automates WhatsApp messaging from HubSpot workflows.
- Great for marketing and customer support.
- Helps in sending notifications and updates.
Cons:
- Requires WhatsApp API.
- Setup complexity for automation.
Pricing: Paid plans (varies based on features).
Ideal For: Businesses using WhatsApp for automated updates and alerts.
6. EZ Texting
Pros:
- SMS-based communication from HubSpot.
- Great for marketing and reminders.
- Supports bulk messaging.
Cons:
- SMS costs can add up.
- Limited chatbot functionality.
Pricing: Paid plans (varies based on messages sent).
Ideal For: Businesses needing SMS marketing and customer engagement.
7. WhatsApp HubSpot Integration
Explore WhatsApp HubSpot Integration by Rasayel Here
Pros:
- Directly integrates WhatsApp messages into HubSpot.
- Supports automated messaging.
- Works with WhatsApp Business API.
Cons:
- Requires WhatsApp Business API approval.
- Pricing depends on usage volume.
Pricing: Paid plans (varies based on usage).
Ideal For: Sales and support teams using WhatsApp.
8. WhatHub
Explore WhatHub by Leadsruptive Here
Pros:
- Syncs WhatsApp messages with HubSpot.
- Multi-agent support.
- Helps in managing customer chats.
Cons:
- Requires WhatsApp Business API approval.
- No built-in chatbot.
Pricing: Paid plans (varies based on features).
Ideal For: Businesses needing WhatsApp integration for CRM.
9. Treble WhatsApp
Pros:
- Enables WhatsApp messaging from HubSpot.
- Supports bulk messaging and automation.
- Works well for lead nurturing.
Cons:
- Requires API setup.
- Pricing varies based on messages sent.
Pricing: Paid plans.
Ideal For: Marketing and sales teams using WhatsApp.
10. 8×8 Integration
Pros:
- Supports voice, video, and chat messaging.
- Unified communication platform.
- Integrates with HubSpot for contact management.
Cons:
- More suited for call centers.
- Pricing can be high.
Pricing: Paid plans (varies based on features).
Ideal For: Businesses needing multi-channel communication.
Conclusion
Choosing the right live chat integration depends on your business needs:
- For social media chat → Facebook Messenger.
- For AI-driven automation → Intercom.
- For WhatsApp messaging, → TimelinesAI, WhatsApp HubSpot Integration, or Treble WhatsApp.
- For SMS marketing → EZ Texting.
- For voice and video chat → 8×8 Integration.
These live chat integrations enhance HubSpot’s capabilities, ensuring smooth communication with customers.